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Ofwat consultation on forward programme plan 2019-20
Our response to Ofwat’s work plan for 2019-20
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Non-household complaints soar during disappointing quarter
Customer complaints about retailers to the Water Watchdog hit a record high during the second quarter of 2018/19 – pouring cold water on the promising progress made earlier in the year. The Consumer Council for Water (CCWater) received 1,110 complaints...
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Watchdog examines long-term pressure on water supplies
The potential benefits and pitfalls of Wales sharing more of its water resources with England will be debated when the Consumer Council for Water (CCWater) meets in Cardiff on Tuesday (11 December). Water companies in Wales will join the Water...
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Water debt hurting poorest families – UK poverty report
Water bills are the most common cause of debt for people on a low income, a new report on UK poverty has revealed. According to the Joseph Rowntree Foundation’s UK Poverty 2018 opens in new window study, water arrears weighs...
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Climate change: a challenge we cannot afford to ignore
Not a day seems to pass at the moment without some reference to climate change in the media – but how often do you read beyond the headlines? For many of us it might seem like a dull subject for...
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Winter advice
Preparing for winter Freezing temperatures can cause damage to water pipes, both at home and in the wider water supply network. Here is how you can prepare: Find your stop tap – knowing where it is can help you turn...
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Water companies cannot afford repeat of Beast from the East failures
Some water companies could be skating on thin ice unless they are better prepared to meet the needs of all consumers during any major disruption to water supplies. That’s the view of the Consumer Council for Water (CCWater) after assessing...
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Water for All: Affordability and vulnerability in the water sector (2017-18)
The Consumer Council for Water has today published Water for All – Affordability and vulnerability in the water sector (2017-18). Our report examines the performance of water companies across England and Wales in supporting customers in a wide range of...
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Water companies can do more to help cash-strapped households
More than half a million low-income households are now receiving financial help to reduce their water bills, according to the Consumer Council for Water (CCWater). But the Watchdog Water has warned that about three-quarters of nearly 3 million customers who...
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