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A step change in financial support for low-income customers is needed alongside large scale investment from water companies to improve services and protect the environment. That’s the message from CCW as water companies prepare today to submit their five-year business...

We all probably take our water supply and sewage services for granted now and again, happy to just turn on the tap or flush the toilet when we need to without giving it too much thought. But what happens if...

We’ll be publishing our annual household complaints report, which examines and compares the performance of water companies in England and Wales.

The publication scheme fulfils the requirements of the Information Commissioner’s Office as set out in its model publication scheme for public authorities.

The water company’s plans for the next five years should include how they will: provide a safe and clean water supply; provide efficient sewerage pumping and treatment services; control leaks; install meters; maintain pipes and sewers; and maintain and improve...

Waterfall is available on most podcast platforms, including iTunes and Spotify. If you have any questions or comments, please contact the show at [email protected].

The Environment Agency has today released its annual report opens in new window on the environmental performance of England’s nine water and sewerage companies. The report shows that overall in 2021, the performance of the companies fell to the lowest...

We all use water every day, often without even thinking about it. The water used to supply our homes comes from a number of sources, from reservoirs, rivers and streams to underground sources called aquifers. When demand for water is...