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The Environment Agency has today released its annual report opens in new window on the environmental performance of England’s nine water and sewerage companies. The report shows that overall in 2021, the performance of the companies fell to the lowest...

We all use water every day, often without even thinking about it. The water used to supply our homes comes from a number of sources, from reservoirs, rivers and streams to underground sources called aquifers. When demand for water is...

Customer perception data (Water Matters) Five metrics were considered as a whole dataset with 95 data points (19 x 5) for Water and Sewerage companies (WaSC’s) and Water only Companies (WoC’s) colour code ranking. These are ‘net satisfaction with overall...

Research by the Consumer Council for Water (CCW) shows that 41% of people living in parts of England where water resources are under the most pressure think that water is plentiful where they live. That’s despite more regions than ever...

Our priorities for the 2024 Price Review

CCW has responded to today’s annual environmental assessment report of water companies opens in new window by the Environment Agency. While there were some improvements none of England’s nine water and sewerage companies achieved all of the environmental expectations set...

Have you got the bottle to help turn the tide on plastic pollution? Great – then we’d love you to support National Refill Day on Wednesday (19 June). It’s a chance to show we’re all determined to reduce the millions...

Today marks the start of Dementia Action Week, which aims to highlight the simple things we can all do to help improve the lives of those affected by dementia. Around 850,000 people in the UK currently live with the disease...

The quality of drinking water and customer complaints in central and eastern England will come under close examination at the Consumer Council for Water’s (CCWater) meeting in public in Birmingham this Thursday (9 November). At the meeting, the Drinking Water...