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Our Lifting The Lid research examines the more unusual and often wasteful ways people use water at home. We wanted to know how common these habits were and if people thought they were wasteful. Key findings 29% of people said...

The quality of fresh water, marine, surface and underground water across England and Wales is regulated by the Environment Agency (EA). The EA uses a variety of standards and targets are to work out the potential impact of human activity,...

In April 2017, the water retail market opened to all businesses in England, allowing them to choose their water and sewage provider. We were keen to monitor any issues and make recommendations for improvement based on research, complaints, and conversations...

Your water bill can be calculated in two ways: by measuring the amount of water you use with a meter; or by using the value of your property without measuring your water usage. If you have a water meter, you...

Water and sewerage companies Water supply and sewerage services in England and Wales are managed by water companies. They are: Affinity Water Anglian Water Bournemouth Water Bristol Water Cambridge Water Dŵr Cymru Welsh Water Essex & Suffolk Water Hafren Dyfrdwy...

Our response to the revised Principles of the proposed Customer Licence Condition Ofwat presented at its November 2022 workshop

Having your home or garden flooded with sewage is one of the worst things to experience as a customer. While it affects only a small proportion of people, its impact – and a poor response from the wastewater company –...