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Southern Water improves but remains worst for complaints
A water company has been named the industry’s worst performer for customer complaints for the sixth successive year, despite responding positively to pressure from the Consumer Council for Water (CCWater). Southern Water reported more than a 20 per cent reduction...
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Some water retailers risking customer backlash on complaints
Poor performing water retailers could face a backlash from their business customers if they fail to address the causes behind a high number of complaints during the first year of switching in England. The warning comes from the Consumer Council...
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Watchdog working with retailers to address root causes of complaints
Retailers operating in the new water market are working closely with the Consumer Council for Water (CCWater) to tackle the root causes of a rise in complaints from businesses to the watchdog. CCWater received 559 complaints from non-household customers during...
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Written complaints fall but Southern Water remains bottom of the league
The Consumer Council for Water (CCWater) says Southern Water has a lot more work to do to curb the number of complaints it receives from customers, despite taking an important step in the right direction. Annual figures published by the...
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Water customers make over 2 million calls to resolve service problems
Customers had to make more than 2 million calls to water companies last year to resolve problems with their service, according to new figures published by the Consumer Council for Water (CCWater). Today’s (20 September) annual report by the water...
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Read our complaint monitoring consultation response
We have now published our response to the complaint monitoring consultation that we issued in February 2017. The feedback we received was generally supportive of our proposals on collecting and reporting information on customer complaints received by retailers in the new non-household...
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Four water companies continue to reverse rise in complaints
The Consumer Council for Water (CCWater) has welcomed the latest reduction in written complaints made by customers to four water companies that were challenged by the consumer watchdog to improve their performance. Figures reported to CCWater by Southern Water (-53%),...
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Welsh Water still has more work to do to reduce written complaints
Wales’ biggest water company Dŵr Cymru Welsh Water has more work to do to reduce the number of written complaints from its customers, says the Consumer Council for Water (CCWater). Building on its September Complaints report, the consumer body has...
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Affinity Water told to “keep up the momentum” as written complaints fall
Efforts by Affinity Water to curb the number of written complaints it receives from customers are making encouraging progress – but the Consumer Council for Water (CCWater) has told the company it must “keep up the momentum.” Figures published by...
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