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UPDATED: Help for business customers impacted by COVID-19 lockdown
The easing of lockdown measures across England and Wales from 17 May will have come as a welcome relief for the many businesses that had been instructed to close. However, challenging times may still lie ahead, especially uncertainty around business...
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Water retailers urged to keep helping businesses on the road to recovery
Retailers must keep doing everything in their power to help struggling businesses impacted by Covid-19 get back on their feet without the threat of debt recovery action. That’s the message from the Consumer Council for Water (CCW) which has been...
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Consumer watchdog pledges to help more households access water company support
A fresh bid to break down the barriers to households getting the support they need from their water company during Covid-19 and other periods of disruption has been launched by the industry’s consumer watchdog. The Consumer Council for Water (CCW)...
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Review targets stronger support for customers struggling to afford water bills
Stronger support for household customers who are struggling to afford their water bills has moved closer with the launch of a major review into existing assistance schemes. The Consumer Council for Water (CCW) has today issued a call for evidence...
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3 million households struggle to afford water bills despite rise in assistance
A new report by the Consumer Council for Water (pdf) opens in new window shows that almost 700,000 low-income customers received bill reductions through a range of assistance schemes in 2018/19 – up 28 per cent on the previous year....
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Four companies in hot water over spike in complaints about bills and service
Problems with bills and disruption to services have led to four water companies being warned to curb a sharp rise in complaints from their customers. More than 2 million calls were made by households to water companies across England and...
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TimeToChange – Improving consumers’ perceptions of value for money and fairness of water bills
#TimeToChange Last month we published our Water Matters research (pdf), which revealed that household customers’ views of the value of money and fairness of their water bills have remained disappointingly flat for several years. Analysis of our Water Matters data,...
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Water companies failing to address households’ concerns over fair bills
Water companies are failing to convince enough households their bills are fair and they provide value for money, according to a new report by the Consumer Council for Water (CCWater). The consumer group’s latest annual Water Matters survey (pdf) shows there...
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Public meeting to hear about the future of water bills and services
The future of water bills for customers in the North East and other areas of Northern England will come under the spotlight when the Consumer Council for Water (CCWater) meets in Durham on Monday, 13 May. The Water Watchdog will...
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