Search results

Our recent Water Makes It Possible campaign opens in new window gave us the opportunity to appreciate just how amazing water is, and sadly how much we can all be guilty of taking it for granted. Despite water being a...

In England, non-household customers who are typically business customers, public sector organisation, and charities, have been able to choose their water retailer since the market opened in April 2017. In Wales, customers can choose their water retailer only, if they...

A fresh bid to break down the barriers to households getting the support they need from their water company during Covid-19 and other periods of disruption has been launched by the industry’s consumer watchdog. The Consumer Council for Water (CCW)...

CCW’s online research community – WaterVoice – was launched in 2020 to help us keep our finger on the pulse of water consumers’ views. The reports summarise the views of people in this community. It is made up of hundreds...

The Consumer Council for Water (CCW) is delighted to be supporting and taking part in the 2020 Utility Week Consumer Vulnerability and Debt Conference (1-3 December). The conference comes at a time when utilities are grappling with the immediate and...

Stronger support for household customers who are struggling to afford their water bills has moved closer with the launch of a major review into existing assistance schemes. The Consumer Council for Water (CCW) has today issued a call for evidence...

Future price reviews must strengthen customers’ influence over every stage of the price setting process and beef up the incentives to improve customer service and reduce complaints. Those are just two of the key findings to emerge from our assessment...

This morning, the Competition and Markets Authority (CMA) published its Provisional Findings opens in new window following four water companies’ appeals against Ofwat’s final determinations on price controls for 2020-25. Ofwat’s determinations set out the amount that water companies can...

It’s hard to recall a year in our short history that has involved more changes or challenges than 2019-20 and those are reflected in the publication of today’s Annual Review. Whether it was securing the best possible deal for customers...