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Committee Meetings
We have two regional committees, one for England and one for Wales.
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Opportunity knocks in the form of Climate Change Adaptation Reports
Consumers are more aware than ever of the seriousness of the climate challenge facing the planet. Media coverage of climate activism from the Extinction Rebellion movement, as well as public figures, such as Greta Thunberg and Sir David Attenborough,...
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Ofwat consultation on Forward Programme 2021-22
We gave our views on Ofwat’s programme of work for 2021-22
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Utility Week Customer Summit 2021
Utility Week Customer Summit 23-24 February 2021 | Online As customer leaders look to absorb lessons from the trials of 2020 to build more efficient and resilient ways of serving domestic and non-domestic customers in the years ahead, Utility Week’s...
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Make a difference to someone this Brew Monday
Often referred to as the most depressing day of the year, Blue Monday is supposedly the saddest day of the year, due to a combination of bad weather, long nights and personal debt following the Christmas period. This year –...
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Faster complaint response times in the pipeline for most water customers
Consumer watchdog CCW has led calls for water industry to speed up response to complaints Ten water companies pledge to improve on existing industry standard of ten working days Majority to reduce target to five working days from April as...
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CCW seeks views on ambitious three-year strategy
Making sure water is affordable for every household and safeguarding services in the face of our rapidly changing climate are among the leading priorities in the Consumer Council for Water’s (CCW) most ambitious ever strategy. CCW has today launched its...
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Unacceptable Customer Contact Policy
Aggressive or abusive contact CCW deals with all customers fairly and provides a high-quality service. We understand that people who use our service may be angry about the issues that they have raised in their complaint. However if this anger...
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Learn more from complaints to improve services for customers, water companies urged
Water companies should do more to stamp out the root causes of customers’ frustration and improve their overall service. A joint report published today by the Consumer Council for Water (CCW) and Ofwat shows the industry is not making the...
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