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Experience of business customers during Covid -19 Every two years CCW gauges the views of business customers in England and Wales on the water, sewerage and retail services they receive from their supplier. Our latest study coincided with the start...

  Over the course of the pandemic, we’ve all had to learn to adapt to new ways of living and interacting with one another. I’m sure, like me, you’ve also found yourself becoming much more aware of what is important...

Household customers’ views of their water and sewerage services 2020 Our latest findings from our annual Water Matters survey tracks household customers’ views and preferences on the services and support that they receive from the water companies in England and...

CCW is pleased to welcome four new independent non-executive Directors to its Board, following their appointment by the Secretary of State for Environment, Food and Rural Affairs. Lisa Tennant, Jeff Halliwell, Rachel Onikosi and Bev Keogh all began their new...

The easing of lockdown measures across England and Wales from 17 May will have come as a welcome relief for the many businesses that had been instructed to close. However, challenging times may still lie ahead, especially uncertainty around business...

Triangulation of research findings played an important role in informing the decisions made at the 2019 Price Review (PR19). CCW’s latest report examines how well triangulation was deployed at PR19, and how its use can be improved even further for...

Our “End Sewer Flooding Misery” campaign aimed to help people who have experienced the terrible experience of being flooded by sewage, either in their gardens or inside their homes. We particularly wanted to support those who have been affected more...

CCW’s online research community – WaterVoice – was launched in 2020 to help us keep our finger on the pulse of water consumers’ views. The reports summarise the views of people in this community. It is made up of hundreds...

An action plan to help business customers across England become water efficient has been published with the support of the Consumer Council for Water (CCW). The plan has been prepared by the Retailer Wholesaler Group (RWG) and sets out a...