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Household customer complaints report – 2021
Our annual report examines and compares the performance of water companies in England and Wales for household customer complaints. The report assesses companies’ performance during a year when the industry was faced with the challenge of adapting its ways of...
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2 out of 5 people living in water-stressed regions think water is plentiful
Research by the Consumer Council for Water (CCW) shows that 41% of people living in parts of England where water resources are under the most pressure think that water is plentiful where they live. That’s despite more regions than ever...
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Blog: Climate change is all about water – let’s make COP26 count
The latest UN international climate conference, or COP26, is weeks away (COP stands for Conference of Parties and the 26 indicates that this is the 26th one – catchy, eh?). Water, of course, is high on the agenda. Water...
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CCW appoints Nicola Brown as Director of Consumer Relations
CCW is pleased to announce the appointment of Nicola Brown as its new Director of Consumer Relations. Nicola joins the consumer body’s Executive Team having spent the last six years working for Npower as Head of Customer Contact following four...
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Giving customers a voice in the future of their water supplies
Ask anyone who doesn’t work in the water sector what they want from the next price review and you’ll probably be met with blank expressions. Yet ask people about issues like affordability, tackling climate change, investment in infrastructure, protecting...
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PR24 Manifesto
Our priorities for the 2024 Price Review
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Struggling households urged to seek water bill lifeline as Universal Credit cut looms
Universal Credit claimants that are set to see their payments cut next month are being urged to make sure they don’t miss out on untapped support to keep their water bills affordable. The Consumer Council for Water (CCW) says water...
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Water market needs to start delivering benefits for all businesses
All businesses deserve a good service from their water retailer and for a swift resolution to problems when they occur but too many customers are still having to make a complaint. The Consumer Council for Water (CCW) is calling for...
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CCW chief among lead speakers at vulnerability conference
CCW Chief Executive Emma Clancy will call for closer collaboration to end water poverty at Utility Week’s Consumer Vulnerability and Debt Conference this autumn. The flagship digital event (14-15 September) will bring together a wide range of leading experts from...
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