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We’ll be publishing our annual Water Mark assessment, which uses customers’ views from our Water Matters research, complaint numbers and operational performance to showcase how well water companies are delivering in the areas that matter most to their customers.

We’ll be publishing our annual household complaints report, which examines and compares the performance of water companies in England and Wales.

GSS has not kept pace with customers’ expectations, with no review of payments or standards since 2008. There are also inconsistencies across England and Wales. We want to see minimum GSS payments increased with consistent standards across England and Wales....

Calls claiming to be a retailer If you suspect that you have received a call from a company claiming to be a retailer, who is offering you a contract with them. It’s important to try and establish whether they are...

Rob was appointed Chair in June 2024. He first joined CCW as an Independent Board Member in 2018.

The publication scheme fulfils the requirements of the Information Commissioner’s Office as set out in its model publication scheme for public authorities.

The water company’s plans for the next five years should include how they will: provide a safe and clean water supply; provide efficient sewerage pumping and treatment services; control leaks; install meters; maintain pipes and sewers; and maintain and improve...

Waterfall is available on most podcast platforms, including iTunes, Spotify, and Google podcasts. If you have any questions or comments, please contact the show at [email protected].