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Thames Water named among worst performers for customer complaints
Thames Water has been warned it must show a marked improvement after being named one of the industry’s worst performers for customer complaints. The Consumer Council for Water (CCWater) has called on England’s largest water company to reverse a 10...
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Hafren Dyfrdwy under pressure to reduce high numbers of complaints
Hafren Dyfrdwy has been warned by the consumer watchdog that it must show a marked improvement after reporting a sharp rise in complaints. The Consumer Council for Water (CCWater) has called on the supplier to reverse a 42 per cent...
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Northumbrian Water told to improve after rise in complaints.
Northumbrian Water has been warned by the consumer watchdog it must show a marked improvement after reporting a sharp rise in complaints. The Consumer Council for Water (CCWater) has called on the north-east supplier to reverse a 13 per cent...
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Essex and Suffolk Water told to improve after spike in complaints
Essex and Suffolk Water has been warned by the consumer watchdog that it must show a marked improvement after reporting a sharp rise in complaints. The Consumer Council for Water (CCWater) has called on the supplier to reverse a 28...
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Some retailers not getting the basics right as complaints remain a concern
Business customers sought help with more than 900 complaints as disputes over the accuracy and reliability of bills continued to cast a shadow over the non-household retail water market in the first quarter of the year. The Consumer Council for...
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Water retailers warned over rising complaints from business customers
Written complaints from business customers to water retailers rise for second successive year – now 52 per cent higher than before market opened in England Three retailers – Water Plus, Clear Water Business and Everflow – named poorest performers Water...
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Retailers still failing to turn tide of business complaints
Retailers must do more to turn the tide of non-household complaints received by the Consumer Council for Water (CCWater), as the water market approaches its second anniversary. New figures released by the Water Watchdog reveal it received 1,037 complaints from...
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Watchdog secures £930,000 for consumers as complaints rise
The Consumer Council for Water (CCWater) secured £930,000 in financial redress for consumers as complaints made to it about water companies and retailers rose during the first half of 2018/19. Almost 5,200 homes and businesses turned to the Water Watchdog for...
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Bristol Water faces closer scrutiny after rise in customer complaints
A water company is facing closer scrutiny after being challenged to curb a sharp rise in complaints by the Consumer Council for Water (CCWater). The Water Watchdog has called on Bristol Water to address a 52 per cent rise in...
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