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Most common issues we can’t help you with

Every day, bogus caller crimes are committed in England and Wales, with the elderly, vulnerable, and those who live alone being the most common targets. They frequently pose as representatives of the ‘Water Board’ or ‘Water Company’ in order to...

The Consumer Council for Water’s (CCW) fourth Testing the Waters report, which looks at how business customers in England and Wales feel about the water, sewerage and retail services they receive, is published today. The research, conducted every two years,...

Trialling the potential benefits of a water meter and getting savvy with your use of hot water are just two ways thousands of households in Wales could take some of the heat out of rising water and energy bills. The...

  Financial support grants are just one of  a range of schemes that water companies can offer as a life raft to help customers stay afloat during times of extreme hardship. CCW Senior Policy Manager Jenny Suggate sets out some...

Just 1 in 4 customers are aware water companies have assistance schemes that can reduce the bills of low-income households, says consumer watchdog CCW  The average household water and sewerage bill in England and Wales is set to rise by...

More than half of business customers want better information on their water consumption to help them understand how they can reduce their use of water. That’s just one of the key findings to emerge from research commissioned by the Retailer...

Households have a right to expect clear and accurate water bills and be treated with empathy by water companies if they slip into debt. That’s the message from the Consumer Council for Water (CCW) which is calling on water companies...

Water companies must improve the way they engage with their customers to ensure those that are struggling most to afford their water bills don’t miss out on support. Just over 1 in 4 households across England and Wales felt their...