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Water market needs to deliver for all business customers
Most small and medium-sized businesses are still not reaping benefits from the retail water market in England – and that needs to change. That’s the message from CCW in our response to today’s publication of the regulator Ofwat’s fourth annual State...
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Strengthening PR24 through people power
It only seems like a short time ago we were working on our lessons learned report for the 2019 price review. That was well over a year ago and now the 2024 juggernaut is getting into gear and building up...
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CCW research into kitchen sink habits Highly Commended at Market Research Society Awards
CCW research, produced in collaboration with Blue Marble opens in new window, into the kitchen sink habits of households in England and Wales has been Highly Commended at the Market Research Society (MRS) Awards 2021 opens in new window. The...
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Fuel and water bills: Make sure you’re not missing out on vital help this winter
Last Friday was Fuel Poverty Awareness Day< opens in new window, a day established by the National Energy Action (NEA) charity to highlight the growing issue of fuel poverty across the UK, as well as to ensure people that need...
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Efforts to address climate change and water poverty must go hand in hand
A major challenge facing all water companies is ensuring water and sewerage services can meet the needs of future customers in our changing climate, and in a way that protects our environment. Meeting this challenge will require a long-term...
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Understanding what stops people escalating their complaints
In an ideal world, people complaining to their water company should have their problem resolved first time. But when that’s not possible, it should be easy for them to take their complaint further and achieve a resolution they’re content with....
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CCW responds to launch of investigation into sewage discharges
CCW has today responded to the launch of an investigation by regulators into claims of illegal discharges of sewage into rivers, streams and other water courses. Ofwat and the EA will lead the investigation after new checks led to water...
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Climate change is no excuse not to compensate repeat sewer flooding victims
Sewer flooding has long been a blight on the lives of many families in England and Wales. Yet in the almost 30 years I have worked in the sector there hasn’t been much advancement in support for the people whose...
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CCW statement: Storm overflows
A spokesperson for CCW said: “Customers expect water companies to be good custodians of the environment; inappropriate use of storm overflows is unacceptable and people justifiably want action. Water companies need to address the harm caused by these overflows, and...
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