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Wales Chair reflects on a 10-year journey to put customers at the heart of the water industry
After a decade championing the interests of water customers in Wales, Diane McCrea will bid farewell to the Consumer Council for Water on September 30. Over the past ten years as Wales Committee Chair and Vice Chair of the Board...
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Thames Tideway Tunnel must deliver value for money, says water watchdog
The cost of the Thames Tideway Tunnel scheme to Thames Water’s 5.3 million waste water customers must be kept to an absolute minimum, says the Consumer Council for Water (CCWater). The water watchdog will be keeping a close eye on...
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CCWater publishes Wales Annual Review for 2014/15
We are delighted to announce the publication of our Wales Committee Annual Review for 2014/15 (pdf) The review sets out what we have achieved for customers during a challenging 12 months, dominated by the conclusion of the 2014 Price Review which...
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CCWater publishes Annual Review for England and Wales 2014/15
Putting customers at the heart of the water industry Today we are delighted to publish our Annual Review for England and Wales 2014/15 (pdf). The review explains what we have achieved for customers during a challenging 12 months for the...
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Interview: CCWater chair Alan Lovell chats to Utility Week
“I have a great personal interest in the sustainability and water efficiency agenda – very much from the consumer’s standpoint.” Alan Lovell INTERVIEW BY MATHEW BEECH – Utility Week opens in new window Alan Lovell has big shoes to fill....
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Cyclical Debt Assessments Overview 2014-15
A significant area of our work involves ensuring water companies strike the right balance between collecting revenue effectively to minimise customer debt but remain sensitive enough for those customers experiencing financial difficulties. Customer debt to water companies has increased over the...
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Water watchdog appoints new chair to lead it through uncharted waters
The Consumer Council for Water (CCWater) is delighted to announce the appointment of a new chair to lead the consumer body through a period of major change in the water industry. Successful businessman Alan Lovell will begin his four-year post...
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Fall in average water bill reflects growing influence of customers in shaping prices, says water watchdog
The growing influence customers have over what they pay for their water and sewerage services is reflected in today’s announcement on water bills for 2015/16, according to the Consumer Council for Water (CCWater). The annual publication of charges by Water...
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Delving into water
During 2013 we asked water companies across England and Wales to change the way that they reported performance data to us, so that the information was customer-focussed and comparable. ‘Delving into water’ summarises this information and comments on company performance...
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