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With soaring energy bills and other rising costs turning up the heat on household finances, it’s even more important to make sure you’re getting the help you need from your water company. It’s a utility that is often overlooked when...

This week CCW were in Parliament talking to MPs about our plans to End Water Poverty across England and Wales. A huge thank you to Liz Twist MP for sponsoring our drop in session. It was a busy morning with...

The prospect of more households potentially being moved onto water meters in the future as part of compulsory metering programmes has attracted considerable media coverage over the past few days. CCW has made the following statement in response to questions...

Utility Week Customer Summit 16-17 March 2022 | Birmingham The past year has seen immense upheaval to customer strategies in the utilities sector and beyond, as they respond to rapidly changing behaviors and needs of domestic and business customers alike. Utilities must...

  Financial support grants are just one of  a range of schemes that water companies can offer as a life raft to help customers stay afloat during times of extreme hardship. CCW Senior Policy Manager Jenny Suggate sets out some...

Common Descriptors for financial support schemes At a time when more people are searching for help with bills, water companies have agreed a suite of common descriptors for the financial support schemes they offer. Debt advice agencies asked for this...

Just 1 in 4 customers are aware water companies have assistance schemes that can reduce the bills of low-income households, says consumer watchdog CCW  The average household water and sewerage bill in England and Wales is set to rise by...

In May 2021 we unveiled the raft of recommendations to emerge from our independent review of water affordability support in England and Wales. Our report set out a clear and achievable plan to lift 1.5 million households out of water...

CCW has today responded to the Environmental Audit Committee’s report on the poor health of England’s rivers opens in new window, which warns of failures in monitoring, governance and enforcement. Emma Clancy, Chief Executive of CCW, said: The water sector...