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Affordability and Acceptability: testing engagement with information Ofwat and CCW have been working together with water companies and key stakeholders to develop guidance for how companies can conduct customer affordability and acceptability testing of their business plans for the next...

CCW has backed calls for a fresh wave of investment to protect homes and businesses from inadequate drainage – but warned it must be coupled with stronger support for customers that cannot afford their water bills. A new report by...

Customers experiencing problems with their water supply will have the opportunity to get free advice and support when we hold two advice clinics in Nuneaton this month. As the voice for water consumers, we will be holding two free drop-in...

The water company’s plans for the next five years should include how they will: provide a safe and clean water supply; provide efficient sewerage pumping and treatment services; control leaks; install meters; maintain pipes and sewers; and maintain and improve...

We teamed up with Ofwat to look into business customers’ concerns over the accuracy of their water bills and how satisfied they are with their retailers. Our joint business customer insight survey found: 77% were overall satisfied with their retailer....

Our annual report examining and comparing the performance of water companies in England and Wales for household customer written complaints has been published. The key findings include: 14 out of 19 companies received fewer written complaints from their customers than...

Our annual report examining and comparing the performance of water companies in England and Wales for household written customer complaints. The key findings include: Our latest review shows that 14 out of 19 companies received fewer written complaints from their...

Waterfall is available on most podcast platforms, including iTunes, Spotify, and Google podcasts. If you have any questions or comments, please contact the show at [email protected].

13 September 2022| Birmingham Conference & Events Centre The Consumer Council for Water is proud to be supporting the Utility Week Consumer Vulnerability & Debt Conference 2022. The event brings together utility leaders to solve the debt and vulnerability challenge...