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Thank you so much for all your help and hard work to get this sorted for me. I have felt very let down by my water retailer and the ongoing customer services issues have caused me a great deal of...

1 April 2022 marked the point that the non-household retail market in England had been open for 5 years, and it’s fair to say, that the experience for many business customers has not aligned with the benefits the market was...

The largest rise in the average household water and sewerage bill for almost 20 years could prove a tipping point for the one in five customers already struggling to pay. The Consumer Council for Water (CCW), the independent voice of...

Information from Ofwat and CCW, published today opens in new window, shows that water companies are increasing financial support for their customers, with record numbers benefiting from discounted water bills. However, both organisations are calling on companies to do even...

We’ve published a joint report with MOSL – on behalf of the Strategic Panel – which reviews customer evidence relating to the business retail market. The report combines research carried out since the market opened, looking at sources from the...

The Consumer Council for Water’s (CCW) fourth Testing the Waters report, which looks at how business customers in England and Wales feel about the water, sewerage and retail services they receive, is published today. The research, conducted every two years,...

This is our fourth Testing the Waters report, published every two years, which looks at how business customers in England and Wales feel about the water, sewerage and retail services they receive. Key findings Overall satisfaction has declined for both...

Water has rarely been out of the headlines this year. Issues including drought and hosepipe bans, river pollution from storm overflows, leakage and water company profits and dividends have intensified scrutiny of the sector. We wanted to examine how aware...

The Freedom of Information Act 2000 (the Act) came into force in January 2005. The Act covers all recorded information held by a public authority. It is not limited to official documents and includes for example, drafts, emails, notes, recordings...