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THOUSANDS of households identified potential annual savings on their water bills totalling almost £2.4 million in January after our water meter calculator was featured on a popular ITV consumer show. Money saving expert Martin Lewis encouraged viewers of his live...

Money saving guru Martin Lewis sparked a surge of visitors to CCWater’s website on Tuesday evening after encouraging millions of TV viewers to use our water meter calculator. Thousands of consumers logged onto the calculator within seconds of Martin mentioning...

Statement from the Consumer Council for Water: The Consumer Council for Water (CCWater) is warning against water companies being able to give to customers with one hand while taking from them with the other in the 2019 Price Review. The...

As activity ramps up for the 2019 Price Review, ensuring water and sewerage supplies remain resilient will be a key challenge. Policy Manager Sarah Thomas explores how water companies can effectively incorporate resilience into their business plans, against a backdrop...

Consumers are now more likely to agree they’re getting better value for money from their energy provider than their water company. But what do water consumers really value? The answer, says our Senior Policy Manager Jenny Suggate, may surprise you....

Over-generous or value for money? Steve Hobbs, our Senior Policy Manager for Regulation, explains why Ofwat’s assumptions on how water companies are financed should be a concern for customers. CCWater has always called for the views and expectations of customers...

The Consumer Council for Water (CCWater) has been shortlisted for two awards at this year’s Utilities & Telecoms (U&T) Awards. The water watchdog has been nominated for the Best Vulnerable Customer Support Team Award, with Senior Policy Manager Andy White...

Our Policy Manager Evan Joanette reflects on the experiences of customers after a steady start to the new non-household retail water market in England. It’s hard to believe that four months have already passed since the long-awaited opening of the...

Hundreds of thousands of households could be missing out on lower water bills because they are unaware they can trial a meter for up to two years, the Consumer Council for Water (CCWater) has warned. The consumer watchdog is concerned...