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It can be terrifying to hear household bills dropping through the letter box – especially if you’re already struggling financially. To take some of the fear out of paying your water bills we’re sharing some ghoulishly good tricks to save...

The Consumer Council for Water has published a statement in response to the recommendations made by the Environment, Food and Rural Affairs Committee Inquiry into Regulation of the Water Industry opens in new window: On leakage: Tony Smith, Chief Executive...

We’re delighted to announce the publication of our Annual Review for England and Wales 2017/18. It sets out what we delivered for consumers during a year when water companies – and the essential services they provide – faced intense public...

  The submission of business plans for 2020-25 is a prime opportunity for water companies to show they’re listening to the issues customers care about, writes Steven Hobbs, Senior Policy Manager at the Consumer Council for Water. On 3 September,...

Water companies should take decisive action to boost unimpressive levels of customer satisfaction with fairness and value for money, according to a report by the Consumer Council for Water (CCWater). The water watchdog’s latest annual Water Matters survey shows that...

Grace Brownfield – Senior Public Policy Advocate at StepChange Debt Charity – explains how many people seeking help with debts are struggling to afford the very basics, including water bills. Falling behind on essential household expenditure – like a water...

Almost a quarter of clients who turned to a leading national debt charity for help last year had fallen behind on paying their water bills, according to a new report. StepChange has revealed more than 23 per cent of its...

View larger image here (jpg) We have released the first in-depth qualitative research of business customers’ experiences since the opening of the retail water market in England in April 2017. The Water Watchdog asked more than 70 participants about their perceptions...

Awareness of the retail water market among small businesses in England is in danger of stagnating unless the water industry steps up its efforts to engage with customers. The warning from the Consumer Council for Water (CCWater) has been prompted...