Search results

Utility Week Customer Summit 2023 21 – 22 March 2023 | Birmingham Conference & Events Centre CCW is delighted to be supporting Utility Week’s Customer Summit, which returns to Birmingham from 21 – 22 March 2023. This annual event will...

As businesses start to re-open after months of lockdown, we recognise that some of you will be facing a lot of uncertainty over their future. Part of this will be concerned with whether you can afford your water bill, especially...

There are a range of schemes to help customers who are struggling to pay.

Gemma’s role is to help shape the future of CCW by developing organisational strategy, taking care of our people and transforming us into a successful and modern Arm’s Length Body.

Rachel is an elected Councillor in the London Borough of Lewisham and between 2014 and 2018 was a Cabinet member with political responsibility for environmental services.

If your water company issues a Boil Water Notice, this means that their routine water quality tests have revealed the presence of some bacteria in the water supply. A Boil Water Notice means you must boil your tap water before...

Drought happens when there is a lack of rainfall for a long period of time, resulting in a shortage of water that can last for weeks, months, or years. This means the ground can get very dry, and it will...

If you move to a property with a meter you will have to pay measured water and sewerage charges. Take a meter reading as soon as you take responsibility for the property. You can’t have the meter removed. Here’s what...

The Guaranteed Standards Scheme (GSS) provides minimum standards of service for customers required by the regulator, Ofwat. If your company fails to keep to a standard, it must make you a fixed payment or credit that amount to your water...