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Contact your water company or retailer straight away to explain what you think is wrong. If you do this in writing, the company is required to send a substantive response within 10 working days of receiving it.

There are a number of scenarios where customers may require a new connection, including: Building a new home Building a commercial property Renovating a house Replacing or renewing an existing supply Installing an agricultural trough Building a block of flats/...

If you have no water, it could be due to repair work, an emergency, or problems with your home plumbing. Repair work by your water company: They should tell you in advance and give written notice 48 hours before any...

Water and sewerage companies in England and Wales provide services to millions of homes and businesses every day. Sometimes things can go wrong with these services, leaving consumers disappointed or angry. You have the right to complain if: You are...

Water is a precious natural resource. Ensuring there is enough for us to use and nature to survive is one of the most important issues of our time. We often have too much or too little water at the wrong...

Did you know that things that shouldn’t be flushed or poured down our sinks and toilets account for 75% of all sewer blockages? These ‘unflushables’ will eventually build up and cause blockages in our drains and sewers, potentially flooding your...

Don’t be ashamed if you are struggling with debt. It can happen to anyone at any time and is often caused by circumstances outside of your control. The following debt advice agencies understand this and help thousands of people who...

CCW publishes its in-depth review of business customers’ experiences of the retail water market in England. The report concludes the market has failed to deliver benefits for most businesses, with customer complaints three times higher than before competition was extended...