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CCW – the voice for water consumers – has published a new report which aims to help water companies get to grips with the root causes of billing and debt complaints. Getting the measure of billing and debt complaints sets out...

Tackling the root causes of complaints about bills and debt could help transform consumers’ views of the water industry, according to a new report. CCW – the voice for water consumers – is launching a fresh bid to help the...

Last week it was announced that the average cost of water bills in Wales is set to rise from April. With 1 in 8 customers already telling us they find their water bill unaffordable, this will undoubtedly have an impact...

We are delighted to be supporting Big Energy Saving Week (BESW) opens in new window, which begins today. BESW is a national campaign, which aims to help people cut their energy bills, as well promoting the types of financial support...

Our Forward Work Programme sets out our key strategic priorities and campaigns for the coming year.

Complaints about retailers received by the Consumer Council for Water (CCWater) fell for a second successive quarter to raise hopes of a sustained improvement. The water watchdog received 835 complaints from business customers between 1 July and the end of...

Latest figures opens in new window suggest that more than half of pensioners in the UK have been a victim of scammers. Scams come in all shapes and sizes – from fake emails to phone calls claiming you’re the lucky...

So you’ve moved away from home into your student house and are starting to finally settle in. Making new friends and sharing new experiences can make it an exciting time – but it also brings fresh challenges and responsibilities too....

Receiving your water bill is enough to send shivers down the spine, especially if you are already struggling financially. Our latest Water for All report shows that about 3 million households currently find their water bill unaffordable – but there...