-
CCW’s review of water companies’ 2025-30 business plansRead more about CCW’s review of water companies’ 2025-30 business plans
-
Our response to the Department of Business and Trade’s Smarter Regulation consultationRead more about Our response to the Department of Business and Trade’s Smarter Regulation consultation
-
CCW response to House of Lords’ call for evidence for inquiry into UK regulatorsRead more about CCW response to House of Lords’ call for evidence for inquiry into UK regulators
-
Our response to smarter regulation and the regulatory landscape – a call for evidenceRead more about Our response to smarter regulation and the regulatory landscape – a call for evidence
-
Data Retention Policy
Scope 1. This policy covers the data that CCW creates, receives, or maintains. 2. The effective management of the information we hold is important for a number of reasons: enables us to know exactly what information we hold and locate...
Read more about Data Retention Policy -
Complaints we can’t help with
Examples of issue we can’t help you with This list doesn’t cover every problem, and there might be other situations where we can’t assist. If you’re not sure or have a problem not on this list, please contact us for...
Read more about Complaints we can’t help with -
Our response to Ofwat’s consultation on vulnerability guidanceRead more about Our response to Ofwat’s consultation on vulnerability guidance
-
CCW statement on water company business plan submissions
A step change in financial support for low-income customers is needed alongside large scale investment from water companies to improve services and protect the environment. That’s the message from CCW as water companies prepare today to submit their five-year business...
Read more about CCW statement on water company business plan submissions -
Blog: Understanding and learning from customers’ experiences
We all probably take our water supply and sewage services for granted now and again, happy to just turn on the tap or flush the toilet when we need to without giving it too much thought. But what happens if...
Read more about Blog: Understanding and learning from customers’ experiences
We thought you might like...