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Water quality and water infrastructure follow-up Introduction The Consumer Council for Water is the independent voice for water consumers in England and Wales. Formed in 2005 as one of Defra’s sponsored NDPBs, we help customers resolve complaints against their water...

How our wastewater system works Originally, our wastewater system was built to carry all wastewater from homes and businesses, along with rainwater from roofs, pavements, and roads. As towns and cities have grown, more rainwater now enters the public sewers....

We welcome the opportunity to provide input to  Ofwat’s proposed licence modifications to expend the separate price control for delivering the Thames Tideway Tunnel. CCW’s comments on the proposed modifications CCW agrees with the extension of the licence modification to...

We welcome the opportunity to provide a response to Environment Agency charges consultation: water discharges Detailed response We have not answered the individual questions within the consultation, although we have some overarching comments in response to the proposals. We understand...

We welcome the opportunity to submit our views on this consultation on the Customer Protection Code of Practice (CPCoP) Tranche 2 changes. Key points We are supportive of Ofwat’s proposals to increase the protections afforded to business customers by the...