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Learn more from complaints to improve services for customers, water companies urged
Water companies should do more to stamp out the root causes of customers’ frustration and improve their overall service. A joint report published today by the Consumer Council for Water (CCW) and Ofwat shows the industry is not making the...
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CCW and Ofwat joint report on complaints practices
CCW and industry regulator Ofwat have today published a joint report examining water companies’ handling of customer complaints and what steps can be taken to improve their service. It shows that the industry could be making much more of the...
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Non-Household customer complaints for 2019-20
Complaints about water retailers fall but CCW keeps pressure on poor performers Our non-household complaint report reveals that complaints made to water retailers by their customers and those received by CCW fell for the first time since the majority of...
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CCW keeps pressure on poor performing water retailers as complaints fall
Written complaints about water retailers fall for first time since vast majority of business customers in England were given freedom to switch supplier in 2017. BUT consumer group CCW still handling four times more complaints than before market opened up....
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Getting the measure of billing and debt complaints
CCW – the voice for water consumers – has published a new report which aims to help water companies get to grips with the root causes of billing and debt complaints. Getting the measure of billing and debt complaints sets out...
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CCW bids to end water customers’ frustration over billing complaints
Tackling the root causes of complaints about bills and debt could help transform consumers’ views of the water industry, according to a new report. CCW – the voice for water consumers – is launching a fresh bid to help the...
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Written complaints assessments overview 2018-19
A significant area of our work involves complaints which we involves: Customers who complaint to us about their water company; and Complaint information reported by companies where we identify areas of concern and raise with the companies what they are...
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Thames Water named among worst performers for customer complaints
Thames Water has been warned it must show a marked improvement after being named one of the industry’s worst performers for customer complaints. The Consumer Council for Water (CCWater) has called on England’s largest water company to reverse a 10...
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Hafren Dyfrdwy under pressure to reduce high numbers of complaints
Hafren Dyfrdwy has been warned by the consumer watchdog that it must show a marked improvement after reporting a sharp rise in complaints. The Consumer Council for Water (CCWater) has called on the supplier to reverse a 42 per cent...
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