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Households have a right to expect clear and accurate water bills and be treated with empathy by water companies if they slip into debt. That’s the message from the Consumer Council for Water (CCW) which is calling on water companies...

Consumer watchdog CCW has led calls for water industry to speed up response to complaints Ten water companies pledge to improve on existing industry standard of ten working days Majority to reduce target to five working days from April as...

Water companies should do more to stamp out the root causes of customers’ frustration and improve their overall service. A joint report published today by the Consumer Council for Water (CCW) and Ofwat shows the industry is not making the...

CCW and industry regulator Ofwat have today published a joint report examining water companies’ handling of customer complaints and what steps can be taken to improve their service. It shows that the industry could be making much more of the...

Complaints about water retailers fall but CCW keeps pressure on poor performers Our non-household complaint report reveals that complaints made to water retailers by their customers and those received by CCW fell for the first time since the majority of...

Written complaints about water retailers fall for first time since vast majority of business customers in England were given freedom to switch supplier in 2017. BUT consumer group CCW still handling four times more complaints than before market opened up....

CCW – the voice for water consumers – has published a new report which aims to help water companies get to grips with the root causes of billing and debt complaints. Getting the measure of billing and debt complaints sets out...

Tackling the root causes of complaints about bills and debt could help transform consumers’ views of the water industry, according to a new report. CCW – the voice for water consumers – is launching a fresh bid to help the...

A significant area of our work involves complaints which we involves: Customers who complaint to us about their water company; and Complaint information reported by companies where we identify areas of concern and raise with the companies what they are...