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Complaint reporting guidance for non-household customers
We use data on complaints as an indicator to identify areas of good and poor performance and to press water companies to put right instances of poor service. We ask companies to report summary complaint information on a regular basis....
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Ofwat consultation response on Customer Experience measuresRead more about Ofwat consultation response on Customer Experience measures
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Ofwat’s consultation response on proposed licence modifications to introduce customer-focused principles for all water companiesRead more about Ofwat’s consultation response on proposed licence modifications to introduce customer-focused principles for all water companies
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Complaints we can’t help with
Examples of issue we can’t help you with This list doesn’t cover every problem, and there might be other situations where we can’t assist. If you’re not sure or have a problem not on this list, please contact us for...
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Ofwat consultation on driving better company performance through clear and effective whistleblowing practicesRead more about Ofwat consultation on driving better company performance through clear and effective whistleblowing practices
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Ofwat’s consultation response on Scoping the Water Efficiency Fund: High LevelRead more about Ofwat’s consultation response on Scoping the Water Efficiency Fund: High Level
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Hosepipe ban to be lifted across Cornwall and Devon
CCW is encouraging people across Cornwall and Devon to keep up the habit of using water wisely even after hosepipe restrictions are lifted next week. South West Water has today confirmed that the hosepipe ban affecting communities across those regions...
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Consistent Messaging
Earlier this year, we published the findings of the first of its Citizens’ Forum research projects. The purpose of these is to test ideas and water-related campaigns to ensure they are communicating the issues effectively to customers and providing clear...
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Ofwat consultation on Customer Protection Code of Practice Call for InputsRead more about Ofwat consultation on Customer Protection Code of Practice Call for Inputs
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