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CCW in Parliament – Ending Water Poverty in England and Wales
This week CCW were in Parliament talking to MPs about our plans to End Water Poverty across England and Wales. A huge thank you to Liz Twist MP for sponsoring our drop in session. It was a busy morning with...
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Accurate billing key to restoring business customer satisfaction
Tackling business customers’ concerns over the accuracy of their water bills should be a priority for the retail water market, if it is to reverse falling levels of satisfaction. CCW says marked improvements in billing are still needed after its...
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Efforts to address climate change and water poverty must go hand in hand
A major challenge facing all water companies is ensuring water and sewerage services can meet the needs of future customers in our changing climate, and in a way that protects our environment. Meeting this challenge will require a long-term...
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The Water Mark 2023: Methodology
Customer perception data (Water Matters) Five metrics were considered as a whole dataset with 95 data points (19 x 5) for Water and Sewerage companies (WaSC’s) and Water only Companies (WoC’s) colour code ranking. These are ‘net satisfaction with overall...
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CCW statement: Storm overflows
A spokesperson for CCW said: “Customers expect water companies to be good custodians of the environment; inappropriate use of storm overflows is unacceptable and people justifiably want action. Water companies need to address the harm caused by these overflows, and...
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2 out of 5 people living in water-stressed regions think water is plentiful
Research by the Consumer Council for Water (CCW) shows that 41% of people living in parts of England where water resources are under the most pressure think that water is plentiful where they live. That’s despite more regions than ever...
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Struggling households urged to seek water bill lifeline as Universal Credit cut looms
Universal Credit claimants that are set to see their payments cut next month are being urged to make sure they don’t miss out on untapped support to keep their water bills affordable. The Consumer Council for Water (CCW) says water...
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Water market needs to start delivering benefits for all businesses
All businesses deserve a good service from their water retailer and for a swift resolution to problems when they occur but too many customers are still having to make a complaint. The Consumer Council for Water (CCW) is calling for...
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A third of businesses ‘severely impacted’ by pandemic
A third of businesses have been forced to review their future plans after being severely impacted by Covid-19, according to the latest CCW research. CCW’s Testing the Waters survey also found that less than a quarter of business customers could...
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