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Customer research lifts the lid on sewage stink in Camberley
CCW and Ofwat have published the results of research into customers’ experience of how Thames Water handled an incident in Camberley in 2023. Raw sewage was transported to Thames Water’s sewage treatment works in Camberley and left on site for...
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Customer research lifts the lid on sewage stink in Camberley
CCW and Ofwat have today published the results of research into customers’ experience of how Thames Water handled an incident in Camberley in 2023, in which a foul smell from a sewage treatment works, which lasted for months, affected thousands...
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People prepared to pay more to increase the role of nature in tackling water challenges
Households would be willing to pay up to £40 a year more on their water bill to use nature instead of man-made materials to improve river water quality and reduce the risk of flooding. A study by the Consumer Council...
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CCW response to House of Lords’ call for evidence for inquiry into UK regulatorsRead more about CCW response to House of Lords’ call for evidence for inquiry into UK regulators
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Data Retention Policy
Scope 1. This policy covers the data that CCW creates, receives, or maintains. 2. The effective management of the information we hold is important for a number of reasons: enables us to know exactly what information we hold and locate...
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Vulnerability reporting
This vulnerability disclosure policy applies to any security vulnerabilities that you are considering reporting to us.
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Information for applicants
Creating your application We aim to treat everyone fairly and in our selection process will assess you based only on what you tell us in your application. Your application determines whether you’ll be invited for an interview, so please take...
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Changes make it quicker and easier for water customers to resolve complaints
Resolving a complaint against a water company in England and Wales will be quicker and easier for customers under changes that have taken effect this month. The Consumer Council for Water (CCW) will now manage and oversee each step –...
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Why we need ARID
Like the rest of the world, the UK is experiencing the effects of climate change – notably on our rainfall. In addition, our population is growing. These factors are already putting a strain on our water supplies. Every day, water...
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