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Efforts to bolster financial support for households in Wales struggling to afford their water bill must succeed amid growing pressure on customers’ finances. CCW has called for renewed urgency in putting in place a new universal water affordability scheme to...

Household customers’ views of their water and sewerage services Our annual Water Matters survey tracks the views of household customers on the services they receive from water companies in England and Wales. Our Highlights Report draws out some of the...

New research highlighting households’ struggles with the cost of living underlines the urgent need for a new universal scheme to help customers who struggle to afford their water bill. A study published by the regulator Ofwat opens in new window...

Many businesses were financially impacted by Covid-19 so it’s vital they get the help and support they need. While the open retail market gives businesses choice about who provides their water retail services – handling complaints and enquiries, sending water...

A new Challenge Co-ordination Group has been established by CCW, with Caroline Warner appointed as its independent chair. Developed using intelligence and feedback from PR19, the role of the group is to facilitate more consistent local challenge of water companies...

While two thirds of people are happy with the water services they receive, only around a third of customers would trust their water company to fix a problem quickly and just over a quarter think companies act in the interests...

This joint piece of research with regulator Ofwat set out to explore customers’  understanding and awareness of their water companies, as well as their views on issues such as the affordability of bills and trust in the sector. The study...

Water affordability scheme – name testing Creating a single social tariff to provide fair, consistent and sustainable support to water customers who struggle to afford their water bill was one of the key recommendations to emerge from our independent review...

We collaborated with Ofwat to commission research between June and November 2021 examining business customers’ experiences of the non-household retail market in England. The market – which opened fully in April 2017 – allows businesses to shop around for a...