-
Ofwat and CCW welcome water companies’ efforts to ease cost of living pressures, but call on them to take further action
Information from Ofwat and CCW, published today opens in new window, shows that water companies are increasing financial support for their customers, with record numbers benefiting from discounted water bills. However, both organisations are calling on companies to do even...
Read more about Ofwat and CCW welcome water companies’ efforts to ease cost of living pressures, but call on them to take further action -
Testing the Waters 2022
This is our fourth Testing the Waters report, published every two years, which looks at how business customers in England and Wales feel about the water, sewerage and retail services they receive. Key findings Overall satisfaction has declined for both...
Read more about Testing the Waters 2022 -
North West families could save £1,270 a year by using less water and energy
As the cost of living continues to put pressure on household bills, figures show that families in the North West of England could save around £1,270 a year if they can reduce their use of water at home. Figures from...
Read more about North West families could save £1,270 a year by using less water and energy -
Ofwat and CCW call on companies to increase financial support for customers
In a joint letter to water and wastewater company CEOs, David Black, Chief Executive of Ofwat and Emma Clancy, Chief Executive of CCW, have asked for more support to be given to customers. The letter acknowledges that while water bills...
Read more about Ofwat and CCW call on companies to increase financial support for customers -
Free advice for customers experiencing water supply issues in Nuneaton
Customers experiencing problems with their water supply will have the opportunity to get free advice and support when we hold two advice clinics in Nuneaton this month. As the voice for water consumers, we will be holding two free drop-in...
Read more about Free advice for customers experiencing water supply issues in Nuneaton -
Water companies hit with almost £150m in penalties – CCW response
The failure of 11 water companies to deliver on their promises to customers has resulted in them being hit with fines totalling almost £150 million by the regulator Ofwat. The scale of the penalties for failing to achieve performance commitments...
Read more about Water companies hit with almost £150m in penalties – CCW response -
CCW statement: Defra announce strict targets on pollution from sewage
Water companies will face the strictest targets on pollution from sewage ever under a new plan to tackle sewage discharges in our waters, set out by government today opens in new window. Responding to the announcement, CCW’s CEO Emma Clancy...
Read more about CCW statement: Defra announce strict targets on pollution from sewage -
Waterfall
Waterfall is available on most podcast platforms, including iTunes, Spotify, and Google podcasts. If you have any questions or comments, please contact the show at [email protected].
Read more about Waterfall -
Renewed urgency needed to bolster financial support for struggling water customers
Efforts to end the postcode lottery of support for households struggling to afford their water bill must succeed amid growing pressure on customers’ finances. CCW has called for renewed urgency in putting in place a new universal water affordability scheme...
Read more about Renewed urgency needed to bolster financial support for struggling water customers
We thought you might like...