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Today marks the launch of a new industry-wide campaign aimed at raising awareness of the new non-household retail water market in England. There are just ten weeks to go until 1.2 million businesses, charities and public sector organisations will have...

With the Government still pondering whether to give households in England a choice over their retail water supplier, CCWater’s Chief Executive Tony Smith explains why the market may struggle without the lure of substantial savings for customers. This article first appeared...

The Consumer Council for Water (CCWater) has warned today that customers will end up disappointed if household water competition goes ahead based on an overly optimistic review by Ofwat. The water watchdog has written to the industry regulator challenging some...

The Consumer Council for Water has voiced concerns over an increase in complaints made by customers against water companies across the North of England. Today’s (September 21) report by the consumer watchdog, CCWater, reveals that the region’s four main water...

Today we are delighted to publish our Annual Review for England and Wales 2015/16 (pdf) Over the past year CCWater has again demonstrated the importance of having a consumer body that is entirely focused on protecting and speaking up for...

THE MAJORITY of households in England would welcome choice over their water retail supplier but expect competition to deliver significant bill savings, the Consumer Council for Water (CCWater) has revealed. New research published by the water watchdog today (Friday) shows...

How companies collect revenue is one of their most important areas of service. They should collect revenue effectively; through good administration, keeping in contact with their customers and taking appropriate action when customers do not pay. However, we expect companies...

HOUSEHOLDS in Wales struggling to afford their water bills are being urged by the Consumer Council for Water (CCWater) to use new online tools which could provide a vital boost to their finances. CCWater has teamed up with poverty relief...

After a decade championing the interests of water customers in Wales, Diane McCrea will bid farewell to the Consumer Council for Water on September 30. Over the past ten years as Wales Committee Chair and Vice Chair of the Board...