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Getting a bill that is unexpectedly high can be very stressful. Your water bill might go up for various reasons, and some of the most common ones are: More people than usual staying in your home New appliances that use...

As businesses start to re-open after months of lockdown, we recognise that some of you will be facing a lot of uncertainty over their future. Part of this will be concerned with whether you can afford your water bill, especially...

If your water company issues a Boil Water Notice, this means that their routine water quality tests have revealed the presence of some bacteria in the water supply. A Boil Water Notice means you must boil your tap water before...

If you move to a property with a meter you will have to pay measured water and sewerage charges. Take a meter reading as soon as you take responsibility for the property. You can’t have the meter removed. Here’s what...

Help is available, so please don’t ignore your bill, even if you can’t pay. Contact your water company (and the sewerage company, if different) as soon as possible and ask to pay by instalments. There is no extra charge for...

We want to make sure that more people know about the financial help available from their water company. Our goal is for 50% of the public to be aware of this support by the summer of 2024. We also want...

I just wanted to get in contact to say we have finally got somewhere with our water company, thanks to you guys getting involved! I really appreciate your help. The issue When Ms M moved into her property, she set...

Thank you so much for all your help and hard work to get this sorted for me. I have felt very let down by my water retailer and the ongoing customer services issues have caused me a great deal of...

The largest rise in the average household water and sewerage bill for almost 20 years could prove a tipping point for the one in five customers already struggling to pay. The Consumer Council for Water (CCW), the independent voice of...