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Our journey We are committed to looking inwards and making changes in every aspect of our work, from our culture right through to our policies and procedures. We want everyone to feel comfortable and valued at work, so we’re always...

Proposals have been unveiled to end the postcode lottery of support for millions of households across England and Wales who are unable to afford their water bill and to improve access to wider help. About 1.5 million customers currently living...

  As the Competition and Markets Authority (CMA) prepares to make final decisions over four water companies’ future plans, the Consumer Council for Water (CCW) warns that customers must not lose out on the service levels and investment they value...

Due to Government guidance surrounding the Coronavirus outbreak, we’re changing some of our working arrangements. We aim to minimise any disruption to the service we provide but you can help by contacting us, where possible, through our online form opens...

CCW is consulting on proposed changes to its structure which would see it reduce the number of committees it has across England and Wales. Under the proposals our five existing committees which are spread across the two countries would be...

A significant area of our work involves complaints which we involves: Customers who complaint to us about their water company; and Complaint information reported by companies where we identify areas of concern and raise with the companies what they are...

Water is an essential service – it should be affordable to all customers and delivered in a way which meets everyone’s needs, whatever their circumstances. Our Senior Policy Manager Andy White considers what our latest report on companies’ performance on affordability...

A third of Welsh Assembly members made a pledge to save water and discovered more about how the Water Watchdog is supporting their constituents during a drop-in session in Cardiff on Tuesday. Three ministers – including Minister for the Environment...

Following feedback from stakeholders, we have revised our approach to publishing the operational information that water companies share with us. Rather than this being contained in one report, the information will now be broken down into the following categories and...