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Drop in water complaints but still work to be done.
The Consumer Council for Water revealed today (Tuesday 21 September) that complaints to water companies in England and Wales reduced by nearly 17 per cent last year, extending the trend of declining complaints to the industry, and bringing complaint numbers...
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Folkestone and Dover Water lifts hosepipe ban – but still ripples of uncertainty over future resources in South East
The Consumer Council for Water Southern (CCWater Southern) has welcomed Folkestone and Dover Waters decision that the time is right to lift the hosepipe ban in the area. It is the first water company to lift restrictions in 2006. Consumer...
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Customer Licence Condition
We work closely with Ofwat, the water industry regulator to make sure that water companies across England and Wales give customers the best possible service. This included collaborating with Ofwat as it developed a new set of rules known as...
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CCW and Ofwat joint research into Anglian Water incident response
Today, with Ofwat, we have published joint research which looks at the experiences of customers following a Boil Water Notice (BWN) by Anglian Water in July 2023, and how they felt the company handled the incident. This research is part...
Read more about CCW and Ofwat joint research into Anglian Water incident response -
CCW and Ofwat joint research into Anglian Water incident response
Today, with Ofwat, we have published joint research which looks at the experiences of customers following a Boil Water Notice (BWN) by Anglian Water in July 2023, and how they felt the company handled the incident. This research is part...
Read more about CCW and Ofwat joint research into Anglian Water incident response -
People and the environment
We are experiencing a very serious problem with the Earth’s climate, which will affect all of us now and in the future. To play our part in tackling this, we’re working with the sector to increase the transparency of environmental...
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Publication scheme
The publication scheme fulfils the requirements of the Information Commissioner’s Office as set out in its model publication scheme for public authorities.
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Complaints from businesses fall but water market remains hampered by poorer performers
Complaints from business customers about their water supplier have fallen but the gap between the best and worst performers continues to widen. It is positive that fewer business customers are having to escalate their complaints to CCW. However, the independent...
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Understanding customers’ preferences for Performance Commitments at PR24
Delivering a price review that clearly meets the needs and priorities of customers is a key priority for both Ofwat and CCW. In a joint research project, we have sought to better understand what matters to customers and how far...
Read more about Understanding customers’ preferences for Performance Commitments at PR24
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