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Tackling business customers’ concerns over the accuracy of their water bills should be a priority for the retail water market, if it is to reverse falling levels of satisfaction. CCW says marked improvements in billing are still needed after its...

Most small and medium-sized businesses are still not reaping benefits from the retail water market in England – and that needs to change. That’s the message from CCW in our response to today’s publication of the regulator Ofwat’s fourth annual State...

It only seems like a short time ago we were working on our lessons learned report for the 2019 price review. That was well over a year ago and now the 2024 juggernaut is getting into gear and building up...

People most in need of help could be missing out on essential extra support from their water company, despite record demand sparked by the Covid-19 pandemic. That’s according to the latest assessment by CCW, which ranks water companies according to...

Customer perception data (Water Matters) Five metrics were considered as a whole dataset with 95 data points (19 x 5) for Water and Sewerage companies (WaSC’s) and Water only Companies (WoC’s) colour code ranking. These are ‘net satisfaction with overall...

CCW is pleased to announce the appointment of Nicola Brown as its new Director of Consumer Relations. Nicola joins the consumer body’s Executive Team having spent the last six years working for Npower as Head of Customer Contact following four...

Our priorities for the 2024 Price Review

The easing of lockdown measures across England and Wales from 17 May will have come as a welcome relief for the many businesses that had been instructed to close. However, challenging times may still lie ahead, especially uncertainty around business...

Ending water poverty and the misery caused by sewer flooding will be among the key issues that will dominate CCW’s campaigning over the next three years. They both feature in our our Strategy for 2021-24 which sets out CCW’s mission,...