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We collaborated with the water regulator, Ofwat, to commission research between January and March 2020 to investigate business customers’ experiences interacting with the water and wastewater non-household retail market in England, which fully opened in April 2017. This research was...

As businesses start to re-open after months of lockdown, we recognise that some of you will be facing a lot of uncertainty over their future. Part of this will be concerned with whether you can afford your water bill, especially...

Campaigning for water charges that everyone can afford and ensuring services are able to stand the test of time will be among the leading priorities for CCW over the next three years. The voice for water consumers has published its...

You might want to use an Alternative Dispute Resolution (ADR) process if we’ve tried to help you with a problem you’re having with your water company or retailer and you’re still unhappy. You can solve your issues in this way...

We want you to receive excellent customer service, but we understand that there may be times when you’re unhappy with the service you’ve received. If this happens, it’s important that you tell us so we can make things right. If...

The Consumer Council for Water has joined forces with UK regulators to make it easier for consumers to keep track of how well utility companies are performing across a range of services. A series of performance scorecards (pdf) opens in...

We have a duty to represent the interests of consumers, both domestic and business, of licensed water suppliers, as well as the interests of consumers of water and sewerage companies.

The race for Number 10 is officially underway – and that has implications for a non-departmental public body like CCWater. In the run-up to polling day on 12 December we’ll be limited in what we can say and do due...

We collaborated with the water regulator, Ofwat, to commission research between March and June 2019 to investigate business customers’ experiences interacting with the water and wastewater non-household retail market in England, which opened in April 2017.  This research was used...