Resilient water services

To play our part in ensuring resilient water services for customers, CCW will:

• Complete and publish joint CCW/Defra research to inform the publication and communication of UK’s expected mandatory water efficiency label
• On smart meters, support the water companies to provide the necessary information to customers so households and businesses can save water and money. Provide tools and information to water companies to assist them in ensuring the customer journey meets their expectations. CCW will publish findings from our research on consumer expectations regarding smart metering and add to the FAQ section on our website
• Revisit our End Sewer Flooding Misery campaign. Provide companies with recommendations to adopt best practice, particularly for customers who need extra support.