The water company’s plans for the next five years should include how they will:
- provide a safe and clean water supply;
- provide efficient sewerage pumping and treatment services;
- control leaks;
- install meters;
- maintain pipes and sewers; and
- maintain and improve environmental standards.
This process is known as the price review, and the next one will be in 2024, when Ofwat will make its final decisions. We call this PR24.
Our objectives is what we want to see from the price review for everyone who uses water now and in the future.
We conducted research from our engagement with customers to see what they thought of our objectives.
Our manifesto explains what we’d like to see from the PR24 process in order to achieve our objectives.
Government in Wales has set up a forum to discuss and agree on positions, so that future company costs and levels of charges are fair and clear to all.
How we work with others
Challenge Co-ordination Group (COG)
Collaborative customer research
August 2024: survey about proposed water bills and services
We have commissioned Impact Research to survey household water bill payers across England and Wales.
The survey seeks customers’ views on Ofwat’s draft proposals — known as draft determinations — for water and sewerage bills and services from 2025 to 2030.
We will publish a report with the survey results, showing what people think about the plans for each water company. We’ll use these results to respond to Ofwat’s consultation. Ofwat will make its final decisions on bills and services in December 2024.
Impact Research will write to people inviting them to take part in an online survey, with the option of calling the company to ask for a paper survey if this is preferred.
The surveys starts on 1 August and will end in early to mid-September.
Your Water, Your Say
Water and wastewater companies in England and Wales are currently developing their plans for 2025 to 2030.