Fair and affordable bills
In our commitment to fair and affordable bills, CCW will:
- Continue to campaign for a single social tariff
- Develop a new water poverty model to accurately measure water poverty across all water companies in England and Wales, and use that model to hold water companies to account on their pledge to end water poverty by 2030
- Facilitate the delivery of the WaterSure recommendations
- Evaluate the implementation of vulnerability strategies, including vulnerable customers’ experience of water companies’ priority services registers
- Raise public awareness of affordability support – as measured by our yearly Water Matters research. The score for all companies should be at least 53% by summer 2026. The score for any companies with this score or higher by summer 2025 should be a minimum 3% higher than it was at summer 2025.
