Introducing our new complaint letter tool
CCW has launched a new online tool to make it easier for consumers to resolve a problem or dispute with their water company.
Our complaint letter tool is designed to make it simpler and quicker for people to write a letter of complaint to send to their water company or retailer.
All a customer needs to do is enter a few details into the form and our tool will generate a letter for them to download, email or print to send to the company.
Here’s what you need to include:
- A clear description of the problem and how you would like it to be resolved
- Key dates or timelines relating to the issue
- Provide the name and address of the water company or retailer you are complaining about
- Include your account number or any reference numbers provided
Your privacy is important to us. We don’t store any information you provide, ensuring your data is safe and secure.