What if I move to a property with a meter?

If your new home already has a water meter, you must pay metered charges based on your usage — you can’t switch to an unmetered bill. Make sure to take a meter reading as soon as you move in to ensure accurate billing.

Key things to know about metered homes:

• Your bill is based on how much water you use, plus wastewater charges.
• If your meter is read manually, the company will read it at least once a year. If you have a smart meter, readings are sent automatically to your water company.
• If the company can’t read your meter, they may estimate your usage, but you can provide your own reading if needed.
• Meters are usually found outside in a chamber (on the footpath or in your garden) or inside your home (e.g., under the sink).

Moving out? Notify your water company at least five working days before leaving to get a final bill. Otherwise, you may be charged beyond your move-out date.