Sewer flooding, what to do if your home is affected

If your home is affected by sewer flooding, here are some steps you can take:

1. Safety First: The first thing to do is ensure that you, your family and pets are safe. If you feel that your health is at risk, leave the house immediately and call your GP or NHS 111.
2. Turn off electricity: Turn off the electricity supply to your home to avoid electrical hazards.
3. Stop using water: Do not use any water in your home, including flushing toilets or running taps. This will prevent the sewage from spreading further.
4. Call your water company: Contact your water company immediately to report the problem. They will be able to advise you on the best course of action.
5. Document the damage: Take photos and videos of the damage to your home and belongings. This will be useful for insurance purposes.
6. Clean up: Once the sewage has been cleared, clean and disinfect all surfaces that have been affected. Use rubber gloves and a mask to protect yourself from bacteria and other contaminants.
7. Contact your insurance company: If you have insurance, contact your provider to report the damage and make a claim. If you’re renting contact your landlord or housing association for help.
8. Take preventative measures: Once everything is back to normal, consider taking preventative measures such as installing a backwater valve or ensuring that your pipes are regularly maintained to prevent future sewer flooding.

If you have a serious illness, disability, or other condition, you may be entitled to extra help in the event of an incident by registering for priority services.

Remember, dealing with sewer flooding can be dangerous and should only be done by professionals. Make sure to follow the advice of your water company and take all necessary precautions to protect yourself and your family.