Can my water charges be paused while my property is being renovated?

If your property is empty during renovations, your water charges may be adjusted based on your water supply type — metered or unmetered.

For properties with a metered supply:

• Billing: Typically, you’ll still be billed, but only for standing charges, as you won’t be using water. To prevent any unexpected usage, it’s a good idea to turn off the water supply.
• Unexpected usage: If water is used during renovations (for example, by decorators or due to a leak), you’ll likely need to pay for this usage unless your water company offers an allowance.

For properties with an unmetered supply:

• Notify your water company: Let your water company know in advance if the property will be empty and unfurnished, or if you’d prefer, a temporary disconnection. Many companies may require this request in writing and may charge a reconnection fee.
• Charges: Policies on billing for unoccupied, unmetered properties vary, so it’s best to check with your water company.

If you need more help understanding your options, feel free to contact us — we’re here to help.