Making a complaint
To make a complaint about your water company or retailer visit our make a complaint page to follow the process.
Advice and support
- Call our team between 8.30am and 5pm, Monday to Friday on 0300 034 2222 (England)* or 0300 034 3333 (Wales)*.
- Write to us at CCW, 23 Stephenson Street, Birmingham, B2 4BH.
*Calls may be recorded for training and quality monitoring purposes.
Frequently asked questions
Browse through our frequently asked questions to see if we can help answer your queries through our website.
If your email is in relation to a complaint against your water company or retailer, your email to this address will not be actioned. To log a complaint, visit our make a complaint page.
For media enquiries only, please email [email protected]. Alternatively call 0121 392 3690
Privacy and cookie policy
Find out how we use your personal information when you contact us