Our complaint successes

Brilliant experience. Both from the guy who originally dealt with the me and the lady who then investigated the complaint. Thames water had left me without water for 60hrs due to their incompetence and poor customer service, and CCW got me appropriate compensation they would otherwise not have paid me. Do not hesitate to go to them if a water company is not acting in a reasonable or responsible way when dealing with your complaint.

[CCW Advisor name], our customer service agent provided an exceptional service in handling our issue with the provider. She presented a clear plan of action, setting expectations with a thorough explanation and focusing on the key aspects of our matter. Her approach ensured that the issue was addressed efficiently and effectively. Through her efforts, we received a detailed breakdown of the overpayment made to the provider, despite us trying to follow-up for almost 5 months, and the matter was resolved appropriately. The intervention from CCW was instrumental in rectifying a problem caused by the provider’s poor management of our account. Suitable compensation was also secured, ensuring a fair outcome. Overall, Imogen’s professionalism and clarity turned a frustrating situation into a positive resolution, demonstrating her commitment to delivering excellent support.

Can’t praise CCW enough for their professionalism whilst dealing with them. They always kept me well informed with the progress of my complaint and were easily contactable. The staff member I dealt with was very personable and helpful. Thankyou CCW