Reviews taken from Trustpilot
I would just like to thank my case worker [CCW advisor] from CCW. He has been absolutely brilliant from start to finish. He listened to everything I had to say, he was extremely professional and polite. He explained things a way that was very easy for me to understand and guided me through each stage of the case. He was impartial but gave me excellent advice. Thank you so much CCW.
After some months of unsuccessful trying to get the East Anglia water company to accept responsibility for a leak and reimburse me, this was largely accomplished with CCW’s help and mediation. Particularly thanks to [CCW advisor], always helpful and easy to talk to on the phone, and the emails he sent putting my case to the water company.
Although CCW did not have to intervene, the mere fact that I had referred my dispute to them was enough to spur the Water Company into properly reviewing the circumstances. A resolution was agreed very quickly. CCW even followed up with myself and the water company after resolution to check we were satisfied, Very professional, thanks [CCW advisor]