Compensation for sewer flooding
A water consumer with a young family faced repeated sewer flooding, leaving them without basic facilities. Despite multiple calls to the company, the issue wasn’t fixed, and they received poor customer service.
Initially, the company offered £303.00 in compensation, but the customer requested £695.00 to cover the stress and inconvenience.
The customer then turned to CCW for help. Through our mediation with the company, the offer was increased to £620.00. The customer accepted this without the need for further action and the issue was quickly resolved.
Reviews taken from Trustpilot
I was able to get justice for the injustice I got from my water supplier. All thanks to CCW. I appreciate the support, customer service was also in touch while looking into my complaints. Well done CCW, you are doing a good job
CCW were very helpful. Followed through with Thames water and made sure my complaining was resolved quickly. Didn’t think it was going to be possible, have been waiting for my complaint with Thames water to be resolved for 36 months and CCW were able to push it through and get it done in a couple weeks.