Skip to main content
English
Translate language button
Cymraeg
Translate language button
Accessibility toolbar
Opens ReciteMe
Language
selection
عربى
Arabic
বাঙালি
Bengali
简体中文
Chinese
English
English
Français
French
Deutsch
Dutch
ગુજરાતી
Gujarati
Italiano
Italian
Lietuvis
Lithuanian
Polskie
Polish
Português
Portuguese
ਪੰਜਾਬੀ
Papuan
Română
Romanian
Soomaali
Soomaali
Español
Spanish
Türk
Turkish
اردو
Urdu
Cymraeg
Cymraeg
Toggle search form
Search the website...
Search
Water meter calculator
Make a complaint
Help with bills
Our work
Publications
Close search form
Save money and water
Back to
Menu
Explore all the ways to save money and water
Water meter calculator
Grants Search Tool
Benefits Calculator
Help with bills
Tips to cut your water bill
Save water in the garden
Save water (and energy) in the home
How much water do you use?
Get Water Fit
Waterfall podcast
Drought
Advice and support
Back to
Menu
Explore all of our advice and support
For households
Explore our advice on any kind of residential water supply or sewage issue
For households submenu toggle
Help with bills
Find your water company
Extra free help – priority services
Winter advice
Water company performance
Complaint performance
Is there enough water where you live?
Trialling different household charges
Customer Licence Condition
For businesses
Explore our advice on business water supply or sewage issues
For businesses submenu toggle
Help to navigate the retail market
Water retailers
Bill help for business customers
Retail performance
Business meetings
FAQs for businesses
Make a complaint
We can advise or help you resolve your complaint
Make a complaint submenu toggle
Complaint letter tool
Complaints we can’t help with
Alternative Dispute Resolution
Complain about us
Complaint successes
Unacceptable behaviour
FAQs
Answers to your frequently asked questions
Waterfall podcast
Make a complaint
Water meter calculator
FAQs
Menu
Close
Save money and water
Back to
Menu
Explore all the ways to save money and water
Water meter calculator
Grants Search Tool
Benefits Calculator
Help with bills
Tips to cut your water bill
Save water in the garden
Save water (and energy) in the home
How much water do you use?
Get Water Fit
Waterfall podcast
Drought
Advice and support
Back to
Menu
Explore all of our advice and support
For households
Explore our advice on any kind of residential water supply or sewage issue
For households submenu toggle
Help with bills
Find your water company
Extra free help – priority services
Winter advice
Water company performance
Complaint performance
Is there enough water where you live?
Trialling different household charges
Customer Licence Condition
For businesses
Explore our advice on business water supply or sewage issues
For businesses submenu toggle
Help to navigate the retail market
Water retailers
Bill help for business customers
Retail performance
Business meetings
FAQs for businesses
Make a complaint
We can advise or help you resolve your complaint
Make a complaint submenu toggle
Complaint letter tool
Complaints we can’t help with
Alternative Dispute Resolution
Complain about us
Complaint successes
Unacceptable behaviour
FAQs
Answers to your frequently asked questions
Waterfall podcast
Make a complaint
Water meter calculator
FAQs
Our work
Back to
Menu
Explore our work
Our achievements
Our strategy
Back to
Explore our work
Explore our strategy
A trusted water sector
Fair and affordable bills
Resilient water services
Our campaigns
Back to
Explore our work
Our campaigns
End water poverty
Five year review of the water retail open market
Guaranteed Standards Scheme
Walking with water
Previous campaigns
Price Review
Back to
Explore our work
PR24 Manifesto
Back to
Explore our work
How will your money be spent on water in Wales
Publications
News and events
About us
Back to
Menu
Find out about us
Our values
Work with us
Back to
Find out about us
Work with us
Current vacancies
Equality, Diversity and Inclusion
Interested in supplying to us?
Our team
Back to
Find out about us
Our team
Our Board
Executive Team
Governance
Back to
Find out about us
Explore our governance
Our legal functions, duties and powers
Memoranda of Understanding
Hospitality and Gift Register
Welsh Language
We thought you might like...
Water meter calculator
Make a complaint
Breadcrumbs
Home
About us
Our team
Executive Team
Executive Team
Dr Mike Keil
Chief Executive
Ali Bell
Director of Communications
Helen Brown
Director of Consumer Relations
Simon Millward
Director of Business Services
Want to get to know our Board Members?
Meet our Board
