Closeup portrait of a little boy holding a glass of water. The boy is wearning blue blouse and smiling to the camera. The boy is aged 5 and is backlit by the morning sun from the window behind him.

This research examined people’s attitudes to using water wisely and tap water. It was carried out during January and February 2016 using a representative sample of 4,169 adults in England and Wales. The online survey builds on the results of our initial research report in 2015.

The key findings in 2016 include:

Using water wisely

  • Around two-thirds (66%) of adults say they have made a conscious decision to use less water in the past three years (53% in 2015). Saving money was the top reason given.
  • People who live in the least deprived areas are more likely to say they have made a conscious decision to use less water in order to save money on their water bills.
  • The top water saving actions include: turning taps off when brushing teeth, only using a full load in the washing machine/dishwasher, filling the kettle with the amount of water that is required and taking showers instead of baths.
  • When searching for information about how to use less water, more people would look on their water company’s website (52%, up from 34% in 2015).
  • Only one in five adults has seen/heard something in the past year about pressures or impacts on water resources in the UK (21%, down from 31% in 2015).

Attitudes to tap water

  • Fewer people, around two-thirds (67%), now say they drink tap water at home (down from 78% in 2015). Convenience is the main reason people choose to drink tap water at home.
  • More people are drinking still bottled water at home (14%, up from 8% in 2015).
  • Fewer people are also drinking tap water at work (39%, down from 51% in 2015) or in cafes and restaurants (21%, down from 32%).
Download Consumer Attitudes to Tap Water and Using Water Wisely August 2016 (pdf – 7 MB)
Download Attitudes to Tap Water and Using Water Wisely July 2016 Annex A Questionnaire (pdf – 304 KB)