Water Mark 2024
Our annual Water Mark assessment of water company performance
We have updated our Water Mark page to make it easier to see how your water company is performing on everything from satisfaction with service and value for money to complaint handling and sewer flooding.
Our assessment includes customers’ views, complaints and operational performance (excel). Each area has been compared and graded based on our methodology to demonstrate how well each company has performed.
Satisfaction with fairness of charges, affordability of bills, leakage and supply interruptions are some of the other areas that come under the microscope.
This year marks the fifth year of Water Mark. It’s now even simpler to find and understand the information you need to view your water company’s performance.
