Your water, your say
Every five years, the water regulator Ofwat sets price controls for the water and wastewater companies in England and Wales. This not only sets the water and wastewater bills customers will pay, but also the level of investment and service improvements the companies should deliver for people and the environment.
Water and wastewater companies in England and Wales have submitted their plans for 2025 to 2030 to the regulator, Ofwat. These plans will cover everything they do now and in the future.
Ofwat has been scrutinising the companies’ proposals and will be issuing its initial decisions (Draft Determinations) on 11 July. This is a month later than was originally planned due to the General Election.
Last year, each company held two ‘Your water, your say’ online meetings to allow customers and stakeholders to question them and challenge their plans. Ofwat will now be holding its own ‘Your water, your say’ sessions following its draft determinations. There will be two sessions – one covering companies in England and the other focused on those serving customers in Wales.
These meetings will take place on:
Tuesday, 23 July – 2-4pm (water companies in England)
Wednesday, 24 July – 2-4pm (water companies in Wales)
You need to register to attend these meetings. People can put a question to Ofwat about its Draft Determinations on companies’ business plans. These questions could cover the service your company provides, its impact on the environment, what will happen to your water bill or whatever other topic is important to you.
More information can be found on Ofwat’s website
We can ask a question for you
If you have a question or an issue you’d like to raise with Ofwat but are unable to attend the online meetings, as the independent customer representative, we can raise it with the regulator for you.
Send your questions to us at [email protected]. Please include in your email whether the question is for the England or Wales meeting (or both), so that we can ensure it is allocated to the right Your water, your say meeting.
Previous meetings
- Anglian Water – 30 March 2023
- Dŵr Cymru Welsh Water – 6 April 2023
- Severn Trent Water – 17 April 2023
- Wessex Water – 28 April 2023
- Portsmouth Water – 10 May 2023
- Northumbrian Water – 12 May 2023
- Thames Water – 19 May 2023
- Hafren Dyfrdwy – 23 May 2023
- Bournemouth Water – 24 May 2023
- Bristol Water – 24 May 2023
- South West Water – 24 May 2023
- South East Water – 6 June 2023
- Affinity Water – 6 June 2023
- Yorkshire Water – 7 June 2023
- Southern Water – 9 June 2023
- Cambridge Water – 14 June 2023
- South Staffs Water – 14 June 2023
- United Utilities – 29 June 2023