Here to fight your corner – the voice for water consumers

We can help you resolve complaints against your water company or retailer, while providing free advice and support.

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We are the independent voice for water consumers in England and Wales

We help consumers resolve complaints against their water company or retailer, while providing free advice and support. We champion the interests of consumers and influence water companies, governments and regulators.

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If you’re a household or business water consumer in England or Wales, we’re here to fight your corner.
Read more about us

How can we help you?

Make a complaint

Use our water meter calculator

Help with bills

Refresh your routine

Have your say on water company plans

Read our research

Current vacancies

Listen to our podcast
View all our FAQs

Keeping you informed

Keep up to date with the latest from us, including news, publications and events…